Cancellation Policy
Individual Participants
Individual subscribers for a training have 14 days to withdraw once the contract has been concluded: the participant may cancel free of charge in writing, without giving a reason, in this 14 day withdrawal period.
In-house Programs
Walter Diele will always work with you to find the most suitable dates for your in-house program. However, it can occur that due to unforeseen circumstances, a last-minute request for rescheduling is made. If this occurs, Walter Diele is directly affected in two ways:
- We have incurred costs that cannot be recovered
- We directly miss revenue due to the opportunity cost of turning down other trainings in order to secure your program
We, therefore, work with the following standard rescheduling policy when a program is rescheduled within 6 months of the original date.
Our Rescheduling Policy
- > 4 weeks before its starting date. Free of charge (to ensure flexibility)
- 4 weeks before program: 10% of fee
- 3 weeks before the program: 25% of fee
- <= 1 week before program: 50% of fee
Our Cancellation Policy
We understand that sometimes, unexpected setbacks can occur. Therefore, we will always work together to ensure we find suitable dates. In the exceptional case that a training program is cancelled altogether, the following cancellation policy will apply:
- 3 weeks before program: 25% of fee
- 2 weeks before program: 50% of fee
- <= 1 week before program: 100% of fee
